Cybersecurity and resilience against cyber attacks

Cyber Threats

Cyber threats have evolved and increased exponentially, occurring on a more frequent basis and with greater sophistication than ever before. Because financial institutions are dependent on technology for critical operations, decisions related to new products and services, along with general technology investment decisions, may expose financial institutions to vulnerabilities that need to be anticipated and managed. Criminals increasingly exploit these weaknesses to attack financial institutions. Cyber threats expose institutions to operational, reputation, and financial risks.

Who are Cyber attackers?

  • Nation-states
  • Terrorists
  • Criminal enterprises
  • Insiders

Why do they do it?

  • Espionage
  • Money
  • Disruption/destruction
  • Political/social statement
  • Notoriety

What are their strengths?

  • Technical expertise
  • Financial sponsors
  • International reach
  • Weak legal reach
  • Anonymity

What is the impact to an institution?

  • Lost financial assets
  • Stolen customer information
  • Stolen intellectual property
  • Business disruption
  • Damaged reputation

An institution should take a comprehensive approach to maintain the security and resilience of its technology infrastructure including the establishment of a robust cybersecurity framework. The framework should incorporate processes to identify, prevent, detect, respond to, and recover from technology-based attacks. Focusing on the following five key areas will improve your cybersecurity preparedness.

Cyber Risk Management & Oversight

Strong Governance is Essential
Establish robust governance policies and risk management strategies. Commit sufficient resources including expertise and training. Establish an enterprise-wide approach to manage cyber risks with a strong cybersecurity culture as its foundation.

Threat Intelligence & Collaboration

Strength in Numbers
Monitor timely threat information and intelligence to discover threats and identify attack methods. Leverage known intelligence sources to develop preventative and responsive strategies. Share crucial threat information and intelligence with partners and stakeholders to strengthen your security posture.

Cybersecurity controls

More Than One Kind of Control
Incorporate physical, logical, and other cybersecurity controls to prevent, detect, and mitigate cyber attacks. Implement preventative controls to minimize the impact and likelihood of successful attacks, detective controls to identify attacks in early stages, and corrective controls to mitigate the impact.

External dependency management

Your Security Starts with Their Security
Identify your critical external dependencies. Establish rigorous vendor management controls, including ongoing due diligence and monitoring. Define third parties' responsibilities and associated service level metrics. Evaluate vendors' incident response and resilience.

Incident management & Resilience

Mitigation and Recovery are a Must
Prepare for potential cyber attacks by establishing incident management procedures in order to speed your ability to respond and recover from a cyber incident. Mitigate the loss of customer confidence through timely and appropriate customer notification.

Develop policies and implement adequate incident response programs. Define capabilities and required resources to address threats and recovery. Use monitoring tools to capture events, and to identify anomalous behaviors and attacks Escalate and report cyber incidents to the institution's board of directors and senior management when warranted.

Responding to an incident

Take appropriate steps to respond to a cyber incident:

  • Assess the nature and scope of an incident and identify what information systems and types of information have been accessed or misused.
  • Promptly notify your primary regulator when you become aware of an incident involving unauthorized access to or use of sensitive customer information, and generally, following any incident that could materially impact your institution.
  • Comply with applicable suspicious activity reporting regulations and guidance. Ensure appropriate law enforcement authorities are notified in a timely manner.
  • Take appropriate steps to contain and control the incident to prevent further unauthorized access to or misuse of information.
  • Notify customers as soon as possible when it is determined that misuse of sensitive customer information has occured or is reasonably possibly.

Staying Secure While Using Online & Mobile Banking

Capital Cooperative Credit Union London values our customers. And, because your security is our top priority, we’re sharing some tips to help you ensure that your financial information stays safe while navigating your online and mobile banking.

Please know that Capital Cooperative Credit Union London will never call or email you requesting your social security number or passwords.

  • Do not save your ID name or password on your computer or device, especially when using a public computer.
  • Use strong passwords and change them frequently. Most effective passwords use a combination of letters, symbols and numbers. Refrain from using common words, family or pet names and birthdays.
  • Never disclose your social security number or passwords over the phone. No bank employee will ever call you or email you requesting your social security number or password. If you receive a call of this nature, hang up the phone.
  • Protect your mobile device and computer with a lock screen password which makes it harder for thieves to access your information.
  • View statements regularly to catch any suspicious activity in a timely fashion. Report any unauthorized transactions immediately to the bank.
  • Be sure to log out when you are done banking. Sign out of your mobile app and online banking when you have completed your activity.  

Please also feel free to utilize the list of additional resources below to find more ways to protect your financial information and prevent identity theft.

Additional cybersecurity Resources


Department of Homeland Security

Federal Bureau of Investigation

U.S. Secret Service

SANS Institute

Federal Trade Commission

Financial Services Information Sharing and Analysis Center


Open Web Application Security Project (OWASP)

Software Engineering Institute CERT Division

National Institute of Standards and Technology

Federal Deposit Insurance Corporation

For more information, contact your fFIEC Agency

Additional guidance is available at www.FFIEC.gov/cybersecurity.htm and through the FFIEC IT Handbook InfoBase at ithandbook.ffiec.gov